Privacy Policy
This Privacy Policy ("Policy") describes how Cygnus Finance( "we," "us" or "our") may collect, use and disclose information, and your choices regarding this information. Please read this Policy carefully and contact us with questions.
Applicability of This Policy
This Policy applies to our services, which include the services we provide on our platform, user interface to the Protocol or any other websites, pages, features, mobile applications, or content we own or operate (collectively, the "Sites") or when you use any Cygnus Finance API or third party applications relying on such an API, and related services (collectively, the "Services"). If you do not agree with the terms of this Policy, do not access or use the Services, Sites, or any other aspect of our business.
What We Collect
When you interact with our Services, we may collect:
Contact Information, such as your email address.
Financial Information, such as your Ethereum address, cryptocurrency wallet information, transaction history, and associated fees paid.
Transaction Information, such as information about the transactions you make on our Services, such as the type of transaction, transaction amount, and timestamp.
Correspondence, such as your feedback, questionnaire and other survey responses, and information you provide to our support teams, including via our help chat.
Online Identifiers, such as geo location/tracking details, browser fingerprint, operating system, browser name and version, and/or personal IP addresses.
Usage Data, such as user preferences and other data collected via cookies and similar technologies.
Information We Get from Others. We may get information about you from other sources as required or permitted by applicable law, including public databases, credit bureaus & ID verification partners. We may combine the information collected from these sources with the information we get from this Site in order to comply with our legal obligations and limit the use of our Services in connection with fraudulent or other illicit activities.
Information from cookies and other tracking technologies. We, and third parties we authorize, may Sites and mobile apps, and collect information about the use of the Services, as well as about our interactions with you. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data, and information about your interactions with the communications we send to you. We may combine this automatically collected log information with other information we collect about you. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of our Services may not function properly.
How We Use Information
We use your information in accordance with your instructions, including any applicable terms in the Terms of Use, and as required by applicable law. We may also use the information we collect for:
Providing Services and Features
We may use the information we collect to provide, personalize, maintain, and improve our products and Services, including as we described in the Terms of Use. This includes using information to:
operate, maintain, customize, measure, and improve our Services, and manage our business;
process transactions;
send information, including confirmations, notices, updates, security alerts, and support and administrative messages; and
to create de-identified or aggregated data.
Safety and Security
We may use your information to help maintain the safety, security, and integrity of you and our Services, including to:
protect, investigate, and deter against fraudulent, unauthorized, or illegal activity;
monitor and verify identity or service access, combat spam, malware or security risks;
perform internal operations necessary to provide our Services, including to troubleshoot software bugs and operational problems;
enforce our agreements with third parties, and address violations of our Terms of Use or agreements for other Services; and
comply with applicable security laws and regulations.
User Support
We may use information we collect to provide support, including to:
direct questions to the appropriate support person;
investigate and address user concerns; and
monitor and improve our customer support responses and processes.
Research and Development
We may use the information we collect for testing, research, analysis, and product development to improve your experience. This helps us to improve and enhance the safety and security of our Services, improve our ability to prevent the use of our Services for illegal or improper purposes and develop new features and products relating to our Services.
Legal and Regulatory Compliance
We may verify your identity by comparing the personal information you provide against third-party databases and public records. We may use the information we collect to investigate or address claims or disputes relating to use of our Services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
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